At 9 bet, your privacy is not an afterthought. This policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. No jargon, no hidden clauses.
Here's a plain-language summary of the key privacy commitments 9 bet makes to every player. The full details are in the policy below.
9 bet collects only the data needed to run your account, process payments, and keep the platform secure. We don't collect data we don't need, and we don't keep it longer than necessary.
9 bet will never sell your personal data to third parties for marketing or advertising purposes. Your information stays within the 9 bet platform and its trusted service partners only.
All data transmitted between your device and 9 bet is encrypted using industry-standard TLS. Account passwords are hashed and never stored in plain text. Security audits are conducted regularly.
You can request deletion of your personal data at any time by contacting 9 bet support. We will process deletion requests within 30 days, subject to any legal retention obligations that apply.
9 bet uses cookies to keep you logged in, remember your preferences, and understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
9 bet will only send you marketing communications if you opt in. You can unsubscribe from promotional emails at any time. Transactional messages related to your account cannot be opted out of.
This Privacy Policy applies to all personal data collected by 9 bet through its website, mobile application, and any related services. By using 9 bet, you agree to the collection and use of your data as described in this policy.
9 bet is an online gaming platform operated under the 9 bet brand, accessible at https://9-bet.app. When this Privacy Policy refers to "9 bet", "we", "us", or "our", it means the entity responsible for operating the 9 bet platform and processing your personal data.
9 bet is the data controller for all personal data collected through the platform. This means we determine the purposes and means of processing your personal data. If you have any questions about how 9 bet handles your data, you can contact us at [email protected].
This policy is written to be clear and straightforward. We know that privacy policies are often long and difficult to read — we've tried to make this one different. If anything is unclear, please reach out and we'll explain it in plain language.
9 bet collects personal data in two ways: data you provide directly when using the platform, and data that is collected automatically as you interact with 9 bet. Here's a breakdown of both categories.
When you register, deposit, withdraw, or contact 9 bet support, you may provide the following types of personal data:
| Data Type | When Collected | Why It's Needed |
|---|---|---|
| Full name | Registration | Account identification and verification |
| Date of birth | Registration | Age verification (18+ requirement) |
| Mobile number | Registration | Account security and bKash/Nagad linking |
| Email address | Registration | Account communications and password recovery |
| Payment details | Deposit / Withdrawal | Processing transactions via bKash and Nagad |
| Identity documents | Verification request | KYC compliance and fraud prevention |
| Support messages | When contacting support | Resolving your query and improving service quality |
When you visit or use the 9 bet platform, certain technical data is collected automatically. This includes your IP address, device type, browser type and version, operating system, pages visited, time spent on each page, and the actions you take within the platform. This data helps 9 bet maintain platform security, diagnose technical issues, and understand how players use the service so we can improve it.
9 bet also records all gaming activity associated with your account, including bets placed, games played, amounts wagered, and outcomes. This data is required for account management, dispute resolution, and regulatory compliance purposes.
9 bet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information. If we ever need to collect sensitive data for a specific purpose, we will ask for your explicit consent first.
9 bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that are incompatible with the reasons it was originally collected. The main ways 9 bet uses your data are:
9 bet will never use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without giving you the opportunity to request human review of that decision.
Every time 9 bet processes your personal data, there is a legal basis for doing so. The main legal bases 9 bet relies on are:
Most of the data processing 9 bet carries out is necessary to fulfil the contract between you and 9 bet — that is, to provide you with a functioning gaming account, process your transactions, and deliver the services you signed up for.
Some data processing is required by law. For example, 9 bet is required to verify player identities, maintain transaction records, and report certain activities to relevant authorities. This processing is not optional — it is a legal requirement that 9 bet must comply with.
9 bet processes some data based on its legitimate interests, such as maintaining platform security, preventing fraud, and improving the service. When relying on legitimate interests, 9 bet always balances those interests against your privacy rights and will not process data in a way that overrides your fundamental rights.
For optional data processing — such as sending you marketing emails or using non-essential cookies — 9 bet relies on your consent. You can withdraw consent at any time without affecting the lawfulness of processing that took place before withdrawal.
9 bet does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.
To process your deposits and withdrawals, 9 bet shares the minimum necessary data with bKash and Nagad. This typically includes your mobile number and transaction amount. These providers have their own privacy policies that govern how they handle your data.
When 9 bet requests identity verification, your documents may be processed by a third-party KYC provider. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification check.
9 bet may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts if required by applicable law or a valid legal order. In such cases, 9 bet will disclose only the minimum data required to comply with the legal obligation.
9 bet will never share your personal data with advertisers, data brokers, or any third party for commercial purposes. If you receive unsolicited marketing claiming to be from 9 bet, please report it to [email protected] immediately.
9 bet retains your personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law. The general retention periods 9 bet applies are:
When data is no longer required, 9 bet securely deletes or anonymises it so that it can no longer be linked to you as an individual. If you request deletion of your account before the end of a retention period, 9 bet will restrict processing of your data to the minimum required for legal compliance only.
9 bet uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website. Cookies do not contain viruses and cannot access other files on your device.
These cookies are required for the 9 bet platform to function. They keep you logged in during your session, remember your language preference, and maintain the security of your connection. You cannot opt out of essential cookies without affecting your ability to use the platform.
9 bet uses analytics cookies to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised. It helps 9 bet improve the user experience over time. You can opt out of analytics cookies through your browser settings.
You can control and delete cookies through your browser settings. Most browsers allow you to block all cookies, block third-party cookies only, or delete cookies when you close the browser. Note that blocking essential cookies will affect your ability to log in and use the 9 bet platform normally.
9 bet does not use advertising cookies or share cookie data with advertising networks. The cookies we use are strictly for platform functionality and internal analytics.
As a 9 bet player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
9 bet will never charge a fee for handling a data rights request unless the request is manifestly unfounded or excessive. In such cases, we will explain the reason and the applicable fee before proceeding.
9 bet takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee 100% security. If you suspect that your 9 bet account has been compromised, change your password immediately and contact our support team. In the event of a data breach that affects your rights and freedoms, 9 bet will notify you without undue delay.
9 bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you are not permitted to register or use 9 bet under any circumstances.
If 9 bet becomes aware that personal data has been collected from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on 9 bet, please contact us at [email protected] so we can investigate and take appropriate action.
Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. 9 bet supports responsible gaming and takes underage access extremely seriously.
9 bet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players via email or a prominent notice on the 9 bet platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the most recent revision was made. We recommend reviewing this policy periodically. Continued use of 9 bet after the effective date of any update constitutes acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9 bet handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 30 days.
For data deletion requests, access requests, or any other exercise of your data rights, please email us with the subject line "Data Rights Request" and include your registered account username and a description of your request. We will acknowledge receipt within 5 business days and complete the request within 30 days.